We're here to help
Have questions about our services, pricing, or need technical support? Our team is ready to assist you.
Contact Information
Reach out to us through any of these channels or fill out the form, and we'll get back to you as soon as possible.
support@zenpay.com
sales@zenpay.com
Phone
+1 (555) 123-4567
Mon-Fri, 9AM-6PM EST
Office
123 Payment Street
Suite 456
San Francisco, CA 94103
United States
Send us a message
Fill out the form below and we'll get back to you within 24 hours.
Frequently Asked Questions
Find quick answers to common questions about our services and support.
How quickly can I get started with ZenPay?
Most merchants can start accepting payments within 24-48 hours after completing our streamlined application process. For businesses with more complex needs, our team will work closely with you to ensure a smooth onboarding.
What payment methods do you support?
We support major credit and debit cards, digital wallets like Apple Pay and Google Pay, ACH bank transfers, and various alternative payment methods depending on your region.
How do refunds work?
You can process refunds easily through our dashboard. Partial and full refunds are supported, and the funds are typically returned to the customer within 5-7 business days.
Do you offer technical support?
Yes, we provide 24/7 technical support via email and chat. Phone support is available during business hours. Enterprise customers receive dedicated support with guaranteed response times.
What are your transaction fees?
Our transaction fees start at 2.9% + $0.30 per transaction for standard plans. Volume discounts are available for businesses processing over $50,000 per month. See our pricing page for detailed information.